Peace of Mind Guarantees
100% Satisfaction Guarantee
At SameDay, your peace of mind and comfort are important to us. It is our responsibility to ensure that you are 100% satisfied with the operation of the new comfort system provided for by us and paid for by you. If you are dissatisfied with the operation of the equipment we have installed during the first year after completion of your new installation, we will promptly correct the problem. If after we have corrected the problems and the equipment is still not operating properly to the manufacturer’s standards, and the manufacturer’s representative has verified its failure and no other alternative is available, upon your written request we will remove the system and refund your money in full. This guarantee applies to only complete systems (furnace, evaporator coil and condenser) installed on the same date by us and does not apply to any partial system installations.
Better Than We Found It Guarantee
We understand that one of the biggest concerns homeowners have when having work performed is that contractors may make a mess and destroy their home. Because of the quality of the installation technicians and our high standards, we can guarantee you that we will leave your home BETTER THAN WE FOUND IT or pay for a cleaning service to come to your home and clean it in its entirety.
24-hour Daily Emergency Service Guarantee
SameDay is a service company. We are not just another installation sales company. Our technicians rotate on a night call schedule. We even have technicians that work an evening shift. As our name suggests, we are available 24 hours daily, 7 days a week including holidays.
That is 365 days a year, SameDay. Call us any hour of any day. WE WILL ALWAYS BE THERE WHEN YOU NEED US!
Sameday’s Service Guarantee
We pride ourselves on providing same-day service. In fact, we changed our name to SameDay Heating & Air because 95% of our service requests are completed the same day the request is made. Our customers receive service before anyone else. It is the only way we know how to do it.
“No Lemon” Guarantee
We understand that not every piece of manufactured heating and cooling equipment is 100% perfect, 100% of the time. However, we feel our customers should expect to receive 100% of the heating and cooling value they have invested in. That’s why we offer the SameDay NO LEMON Guarantee on our Prestige Collection, Elite Ensemble and Pinnacle Performance Systems. Simply stated, as long as you invest in and keep your Energy Savings Agreement continuous, if your compressor in your air conditioner fails twice in the first five years we will install a complete and new outside unit. If the heat exchanger in your furnace fails in the first ten years, we will install a new furnace.