Customer Service Representative

SameDay Heating & Air, Plumbing & Electrical is looking for great Customer Service Representatives to join our fast paced, goal oriented, professional, and fun company. Our Customer Service Representatives work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities

Responsibilities include

• converting incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Qualifications

• Proven track record in customer service.
• IT Competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Passionate about SameDay and loves the brand.
• Ability to build trust and demonstrate empathy.
• Engaging personality that blends well with a fast-paced, goal driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible, and great attitude on life.

Additional Information

Full Time Mon-Fri and Part Time Weekday Evenings 3pm-7pm and Weekends.