Customer Service Representative

SameDay Heating & Air, Plumbing & Electrical is looking for great Customer Service Representatives to join our fast paced, goal oriented, professional, and fun company. Our Customer Service Representatives work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities

Responsibilities include

  • converting incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

Qualifications

  • Proven track record in customer service.
  • IT Competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Passionate about SameDay and loves the brand.
  • Ability to build trust and demonstrate empathy.
  • Engaging personality that blends well with a fast-paced, goal driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible, and great attitude on life.

Additional Information

Full Time Mon-Fri and Part Time Weekday Evenings 3pm-7pm and Weekends.