Dispatcher

SameDay Heating & Air, Plumbing & Electrical has opportunities for great people to join our fast paced, goal oriented, professional, and fun company as a Dispatcher. As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metric. You will match the right technician to every job, helping achieve the company’s financial goals.

Responsibilities

• Responsibilities will include evaluating customer calls and assign the best technician to each service appointment.
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress.

Qualifications

• Proven track record in customer service.
• IT Competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Passionate about SameDay and loves the brand.
• Ability to build trust, diffuse conflict and hold others accountable.
• Engaging personality that blends well with a fast-paced, goal driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible, and great attitude on life.

Additional Information

Part-Time and Full-Time Hours Available with Flexible Schedule. Evenings & Weekend Hours.