Dispatcher/Customer Service Representative

Job Description

SameDay Heating & Air, Plumbing & Electrical has opportunities for great people to join our fast paced, goal oriented, professional, and fun company as a Dispatcher. As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metric. You will match the right technician to every job, helping achieve the company’s financial goals:

We offer:

• Excellent wage
• Commissions
• Health insurance
• Life Insurance
• Retirement
• Incentive pay
• Vacation & Holiday Pay
• Tuition Reimbursement
• Continuing education
• Excellent working conditions

Responsibilities

• Responsibilities will include evaluating customer calls and assigning the best technician to each service appointment.
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress.

Qualifications

• Proven track record in customer service
• IT Competent
• good typist and proficient with phone systems
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications
• Passionate about SameDay and loves the brand
• Ability to build trust
• diffuse conflict and hold others accountable
• Engaging personality that blends well with a fast-paced, goal driven environment.
• Competitive individual contributor who also loves to win as a team
• Highly motivated, flexible, and great attitude on life.

Additional Information

• Weekday Hours 11am – 7pm Mon-Fri
• Weekend Hours 7am – 4pm, Sat & 7am – 7pm Sun.