SameDay Heating & Air, Plumbing & Electrical has opportunities for great people to join our fast paced, goal oriented, professional, and fun company as a Dispatcher. As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metric. You will match the right technician to every job, helping achieve the company’s financial goals.
Responsibilities will include evaluating customer calls and assign the best technician to each service appointment. Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. Relay accurate information to technicians, ensuring proficient, quality customer experiences. Manage the whereabouts and needs of every technician in the field. Record the results of each service call and create report summaries for management. Be professional and establish customer rapport, encouraging repeat business. Respond to customer requests, resolving issues and promoting the brand. Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. Update customers throughout the day on the technician’s progress.
- Proven track record in customer service.
- IT Competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Passionate about SameDay and loves the brand.
- Ability to build trust, diffuse conflict and hold others accountable.
- Engaging personality that blends well with a fast-paced, goal driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible, and great attitude on life.
Part-Time and Full-Time Hours Available with Flexible Schedule. Evenings & Weekend Hours.